About me:

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I am a customer service professional with over ten years of experience across industries such as Telecommunications, Occupational Healthcare, Higher Education, Information Services and Business Consultancy. My career progression from junior roles (Senior Associate and Customer Service Executive) to leadership roles (Assistant Operations Manager and Team Manager) reflects my ability to learn, grow and understand client needs and deliver exceptional service standards.

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During my tenure in leadership positions, I honed my supervisory and leadership skills while managing customer queries. My proactive and critical thinking abilities, coupled with my effective communication and coaching skills, has provided me with invaluable insights into customer care and service excellence.

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Holding a Bachelor’s degree in Management and Communication from the University of KwaZulu-Natal, I bring strategic leadership and problem-solving expertise to drive customer satisfaction while enhancing operational efficiency and business outcomes. I thrive in dynamic environments, leading teams to consistently exceed performance targets.

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