How a Bridal Boutique Hired a Remote Customer Service Representative for $1,000/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

‍

What does this client’s business do?

The client is a fashion designer specializing in bridal gowns, bridesmaid dresses, and evening gowns. They started in 2012 with a wedding gown that went viral and now distributes to top fashion retailers such as Nordstrom and Bella Bridesmaids, among others.

‍

Who was hired, and what was their role?

With increasing demand and a growing business, the client needed someone to manage customer queries and track orders. The role required advanced communication skills and a strong problem-solving attitude.

Somewhere helped them hire remote customer support agents, and Monica was selected as their new Customer Service Representative.

Monica’s responsibilities include:

• Managing customer inquiries through email, chat, and voice support.
• Resolving customer complaints and ensuring satisfaction.
• Tracking orders and providing updates to customers.
• Liaising with internal departments to address customer concerns effectively.

When you need to hire remote sales CSRs, professionals like Monica bring the expertise and dedication your business needs.

What is the salary of the individual they hired?

Monica now works full-time in the client time zone for $1,000 per month.

‍

What was the candidate’s background before being hired?

Monica is a seasoned customer service professional with 13 years of experience as a Customer Service Representative in industries such as cosmetics, finance, and tech. Her expertise spans email, chat, and voice support, with a strong ability to resolve customer issues and track orders efficiently.

Monica’s extensive experience made her the top choice, showcasing why businesses should hire remote customer support agents to enhance their customer service capabilities.

‍

Need to hire someone like this too?

When you need to hire remote sales CSRs or hire remote customer support agents to support your business, Somewhere is here to help.

We're a remote recruitment agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

‍