How a Delivery Service Provider Hired a Customer Service Administrative Assistant for $1,200/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

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What does this client’s business do?

If it doesn’t fit in your car, then you need someone else to pick up and deliver it, right? This is where our client comes in. With their simple booking and tracking process, customers are able to conveniently receive their big purchases such as furniture, appliances, bulk personal items, and more. 

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Who was hired and what was their role?

They were looking for someone fun with high energy to be their new Customer Service Administrative Assistant. After assessing applicants, Somewhere recommended hiring Harley. 

Harley does these as their Customer Service Administrative Assistant:

• Accurate data entry
• Managing emails
• Tracking KPIs per day including the number of deliveries, revenue, etc.
• Preparing customer invoices
• Monitoring billing and payments
• Assisting the CEO with research, calendar, and email management

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What is the salary of the individual they hired?

Harley now works full-time in the client time zone for $1,200 per month.

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What was the candidate’s background before being hired?

With eight years of customer service experience, Harley was already a seasoned candidate. She has handled inbound and outbound calls and has become a Team Manager in her previous employment. Harley has worked with telco accounts, tourism and hospitality accounts, and financial accounts. She is proven to be reliable and can work independently. 

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Need to hire someone like this too?

When you need to hire an efficient Customer Service Admin Assistant to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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