How an eCommerce Holding Company Hired a Customer Experience Specialist for $1,500/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.

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What does this client’s business do? 

Our client is an eCommerce holding company built on the foundation of building great businesses. They take pride in their healthy work environment, where their team grows as people and professionals.

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Who was hired and what was their role? 

Empathetic customer service is crucial for any eCommerce business, so Somewhere helped them hire a new Customer Experience Specialist. A seasoned Customer Support Representative, Rain, was hired for the job. 

Rain is in charge of these as their Customer Experience Specialist:

• Answering product questions and helping customers evaluate products
• Resolving customer issues through email, phone, or chat
• Closing sales over the phone

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What is the salary of the individual they hired?

Rain now works full-time in the client time zone for $1,500 per month.

What was the candidate’s background before being hired?

With thirteen years of customer service experience, Rain already has the knowledge and skills for the job. She is proficient in Tidio, Hubspot, Shopify, Google Suite, and MS Office. Her roles in customer service made her a natural multitasker, managing day-to-day operations, transactions, sales, shipments, inventory, and addressing customer inquiries. Rain’s proven work ethic and dedication to what she does make her the best candidate to hire. 

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Need to hire someone like this too?

When you need to hire an efficient Customer Experience Specialist to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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