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How an Online Manpower Agency Hired a Customer Support Representative for $1,100/ month

Learn how our clients utilize Somewhere to hire top overseas talent.
Success Stories is a regular series all about the talent our clients hire via Somewhere and how much they cost. New here? Somewhere is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.

What does this client’s business do? 

Our client manages a staffing platform connecting experienced and skilled workers with businesses and organizations that need short-term labor assistance. They help businesses hire the best people and increase the chances of qualified workers getting hired.

 

Who was hired and what was their role?

They wanted to add a new Customer Support Representative to serve more clients and contractors. For this, Somewhere facilitated the hiring of Gerry.

These are Gerry’s tasks as a Customer Support Representative:

  • Providing live email and phone support 
  • Troubleshooting client and contractor issues
  • Relaying user feedback to the operations team

 

What is the salary of the individual they hired?

Gerry now works full-time in the client time zone for $1,100 per month.

What was the candidate’s background before being hired?

Gerry was a Customer Support Representative for a B2B company for three years. He has extensive experience in coordinating with clients, resolving tickets and escalations, setting up appointments, and processing card transactions and concerns. Gerry is customer-oriented and was described by his previous supervisor as responsible, reliable, and punctual. 

Need to hire someone like this too?

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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