Managed Services

Service offering

Key features and benefits

• Vetted and hand selected by our team. Excellent communicators with strong written and verbal English skills. 
• Trained and certified by our team (inbox management, travel and event coordination, project management, AI tools, other admin tasks)
• We handle compliance, compensation and performance management. You pay us, not the employee.
• We provide a computer, second monitor, headset and mouse.
• Replacement for any reason.
• “Try before you buy” - opportunity to see whether someone is a good fit before taking them on full time.

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Service Packages and Pricing

This service offering ranges between $2,500 - $3,500 depending on the experience of the individual. This pricing includes:

• A dedicated individual working a minimum of 40 hours per week (hours exceeding 55 require pre-approval from the Head of Managed Services), aligned with PST or EST time zones.
• Comprehensive equipment setup and IT management (computer, 2nd monitor, headset, mouse)
• Full compensation coverage.
• Training through our in-house EA Academy, with ongoing upskilling and support from our dedicated training manager.
• End-to-end performance management to ensure consistent quality and productivity.

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Sales process

Once a customer expresses interest, inform our team with the specifics, quantity timing etc. Our dedicated Recruitment Managers will work on filling the role and getting the individual starting within two weeks. Once qualified individuals have been identified, before any interview are conducted, we will send over the PSA to the client.

Minimum engagement period: 2 months [option to take on the candidate full time for a fee after a full 6-month period]

More service lines following soon!

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Profile examples:

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Angela Voges

• 18 years professional working experience (office manager, personal assistant for C-suite, legal assistant);
• Experience working in finance as debtors and creditors clerk;
• Strong communication with various stakeholders at different levels;
• Experience in customer service management
• Typing speed 58.5 wpm
• South Africa

Antonio Stokes

• 10 years professional working experience 
• Experience in sales, engineering, cleaning, administration and customer service
• Tech savvy
• Programming experience
• Typing speed 60 wpm
• American relocated to Brazil

Natalie Murphy

• 10 years professional working experience
• MBA
• Business development experience 
• Customer service experience
• Typing speed 52 wpm
• Sri Lankan

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