Hire Remote Customer Support Reps for 80% Less Than US Hires.
We match you with vetted customer service & support reps who handle tickets, chats, and calls—so your customers are never left waiting.
- From around $1,200–$1,800/month
- Email, chat & phone support
- Experienced with Zendesk, Intercom, Freshdesk, Gorgias, RingCentral, Five9
Why Teams Choose Somewhere for Customer Support Reps
Instead of burned-out teams and overflowing inboxes, you get reliable support reps who are trained, tool-ready, and focused on your customers.
Faster response times
Reduce backlog and first response time with dedicated support reps.
Tool-ready from day one
We match reps who already work in Zendesk, Intercom, Freshdesk, Gorgias, RingCentral, and Five9.
Scalable and affordable
Add coverage and channels without adding US salary levels.
Matched in 72 hours
Share your channels and hours, and get a shortlist of reps this week.”
Cut Support Costs by 72–84% Without Sacrificing Quality
Local support teams are expensive, and hiring them takes months. Remote support reps offer the same friendly, reliable service at a fraction of the cost.
Save 72–84% on average
US Customer Support Rep: often $4,000–$6,000 / month
LATAM Support Rep: around $1,500–$2,300 / month
Philippines / South Africa Support Rep: around $1,200–$2,000 / month
*Salaries based on market benchmarks. Actual rates may vary
Somewhere Recommendation
Latin America & the Philippines
Excellent English, strong customer-facing experience, and great time-zone coverage.
What Remote Customer Support Reps Will Own for You
Handle email and ticket support in Zendesk, Freshdesk, Gorgias, or Intercom.
Manage live chat and in-app messaging via Intercom or Gorgias.
Take inbound and outbound support calls using RingCentral or Five9.
Follow clear macros, scripts, and escalation paths for consistent service.
Troubleshoot common issues, process refunds/adjustments, and log cases correctly.
Tag and categorise conversations to surface product feedback and recurring issues.
Document FAQs, help docs, and internal notes to reduce repetitive tickets.
Support SLAs for response and resolution times on your key channels.
Escalate complex issues to the right internal teams with context and clear notes.
Track and report basic metrics (e.g. tickets handled, CSAT, FRT) to your CX lead.
Support Reps Who Already Use Your CX Stack
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How Remote Support Reps Improve CX
How Hiring Remote Customer Support Reps Works
Share your channels & hours
Tell us which tools you use (Zendesk, Intercom, Freshdesk, Gorgias, RingCentral, Five9), your schedule, and volume.
Get matched in 72 hours
We shortlist 2–3 vetted support reps who fit your tools, time zone, and industry.
Interview & go live
Interview your favourites, choose your reps, and start clearing your backlog within days.
FAQs About Hiring Customer Support Reps
Got questions about hiring internationally? Here’s everything you need to know.
Do they work inside our existing helpdesk?
Yes. We specifically match reps who have experience in your core tools—Zendesk, Intercom, Freshdesk, Gorgias, RingCentral, or Five9.
Can they handle phone and chat, not just email?
Yes. Many of our reps are multi-channel, handling email, chat, and phone calls depending on your needs.
Can they provide 24/7 coverage?
We can help you build a global support roster to cover nights and weekends—share your coverage requirements in the brief.
What about language skills?
Most of our reps are fluent in English. If you need other languages, let us know and we’ll match accordingly.
How do you vet support reps?
We screen for communication skills, empathy, problem-solving, tool proficiency, and reliability before recommending any candidate.
What if the hire isn’t a good fit?
If you’re not satisfied within the first 6 months, we’ll work with you to find a replacement at no additional matching cost.
Start Hiring
Customer Support Reps
Tell us about your channels, tools, and coverage needs. We’ll send you a shortlist of vetted support reps ready to plug into your CX stack.