Somewhere BPO services
Launch a fully trained customer support team in days not weeks. Agents with your language of choice, ready to delight your customers and integrate with your tools - without the overhead.
How It Works
Book a Free Consultation
Jump on a 30-minute call with our team. We’ll discuss your support needs: the channels you use, the volumes you handle, and what “great support” means for your business. (Not sure what you need? We’ll help you figure it out.)
Design the Right Support Plan
Together, we’ll align on coverage hours, response times, escalation paths, and tools. You’ll know exactly how your outsourced support will fit into your existing operations.
Train Your Team
We hand-pick agents suited to your industry and tools. Then we train them on your tone, FAQs, and workflows. You share your knowledge base and processes - we handle the rest. Within two weeks, your dedicated team is ready to go.
Go Live & Monitor
We flip the switch and start handling your customer inquiries. You’ll get a live dashboard and regular updates. Our team lead will meet with you for feedback and fine-tuning. It’s like having a new support department, minus the hiring fuss.
Scale With Confidence
As your business grows, we help you expand efficiently - adding agents, channels, or regions as needed. You’ll keep costs predictable while maintaining world-class support quality.
Ready to Scale Smarter?
Partner with us to grow your support team without the growing pains. Keep costs predictable, maintain world-class quality, and expand on your terms.
Service Packages:
Find the coverage that fits your business - all plans are customizable.
CURRENTÂ PROVIDER
WEEKS
What’s Included
When you partner with Somewhere BPO, you get more than just agents. Every engagement includes:
1: Trained Support Agents: Our people become your people. They handle tickets with empathy and product knowledge, acting as an extension of your team.
2: Team Management: A dedicated team lead (manager) to supervise agents, ensure quality, and liaise with you regularly. We also provide QA specialists who review interactions and keep service on-point.
3: Technical Capabilities: Seamless integrations, automation, and AI-powered support. We plug into your existing stack with backward and forward CRM integrations, sync data across systems, and automate workflows to reduce handle time. Our AI augments agents with real-time assistance, sentiment insights, and quality monitoring - improving CX while keeping your tools and processes unchanged.
4: Real-Time Reporting: Full transparency via live stats. Log into your dashboard to see open tickets, response times, resolution rates, and customer satisfaction scores. We can also send weekly summary reports to your inbox.
5: Scalability & Flexibility: Need to add another agent for a seasonal spike? Want to reduce hours during a slow month? Easy. Our agreement lets you adjust with just a brief notice. We scale with you.
6: Secure Operations: We follow strict data security protocols. All workflows are compliant with data protection standards. (See below how we keep your customers’ data safe.)
7: Continuous Improvement: We don’t set and forget. We regularly review performance with you - tweaking macros, sharing customer feedback trends, and suggesting improvements to make your customers even happier.
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Frequently Asked Questions
How is this different from a call center?
Think of us as your remote team rather than a faceless call center. We invest time to learn your business and brand. Your agents handle only your customers, not a random mix. And you’ll actually know your team lead by name. It’s a boutique service, but scalable to your needs.
Will I lose control of my customer experience?
Not at all. In fact, you might have more insight than before! You set the tone and policies; we execute them. You can monitor conversations in real time in your systems. We provide regular reports and meet with you to adjust anything that isn’t perfect. It’s like managing an in-house team, minus the HR paperwork.
What if our needs change (add channels, more hours, etc.)?
We’re flexible. You can scale the team up or down with a simple request. Need phone support in addition to email? We can add that. Volume spike? We can quickly bring in and train another agent (often within days). We designed our service to grow with you - or adapt if you need to trim back.
How do you ensure quality?
We have a QA process built in. Every agent’s work is overseen by a team lead who reviews tickets and calls. We score interactions and share those metrics with you. Before going live, we develop a playbook with you, so agents know how to handle common scenarios. And if you have internal quality standards (like scripts or specific KPIs), we align to those. Our goal is to meet or exceed the quality your own team would deliver.
Is it really just a 2-week setup?
Yes - because we constantly recruit and maintain a talent bench, we can match you with great people quickly. The exact timeline depends on your requirements (complex products might take a bit longer to train). But generally, in 1 week we present you with agent candidates/training plans, and in the 2nd week they shadow your current support or go through scenarios. By the end of week 2, they’re handling live customers. We prioritize speed and thorough preparation.
How do I get started?
Simple - click “Book a Call” and schedule a chat with our team. There’s no obligation. We’ll talk through your needs and answer any other questions you have. If it’s a fit, we can immediately move into onboarding and have your support operation up in no time.
Want to get started?
Contact us today.Â