How Local Line Gained More Satisfied Clients Through Remote Hiring

From humble beginnings in 2015, Local Line has served thousands of suppliers and buyers across 8 countries.

However, like any thriving SaaS company, Local Line also experienced some growing pains. As their customer base grew, so did the demand for customer support staff. 

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The Challenge:

Improving Customer Service Without Ceiling-High Costs

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“We considered a full-time Toronto-based employee, but it’s expensive to hire on-shore talent plus the long hiring processes.”
- Cole Jones, CEO

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Business owners are always looking for the most cost-effective solutions when it comes to hiring. A SaaS company like Local Line needed a remote Customer Support Representative who can assist farmers with varying levels of technical skills and personalities.

But hiring is easier said than done. The high costs and lengthy processes associated with hiring onshore talent soon became a significant challenge for the company.

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Local Line encountered the following challenges:

• Skill Shortage: Finding talent with expertise in both software development and agriculture was vital for Local Line. They needed professionals who understood the intricacies of farm operations and could develop software tailored to meet their clients’ needs.

• Technical Support: Providing technical support to farmers who may not be tech-savvy or have limited access to reliable internet connectivity can be challenging. It was essential for Local Line to hire and train support staff who can effectively assist farmers in using the software.

• Global Market Access:  With such a diverse clientele, Local Line needed a skilled Customer Service Representative who could communicate effectively even with varying cultural norms.

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The Solution:

Tailored Recruitment to Find Highly Skilled, Affordable Talent 

Local Line’s CEO, Cole Jones, prioritized simplicity and affordability in their search.

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Here’s how Somewhere made it happen for them: 

• Time Savings with Customized Skill-Matching: The candidates presented to Local Line were not only qualified — they also matched the specific customer service skills Local Line was looking for. Somewhere’s network helped them hire from the Philippines, tapping into highly skilled and affordable talent pools.

• Affordable Headhunting Service: Somewhere found them a competent remote Customer Service Representative for a fraction of onshore hiring costs, allowing Local Line to save more than 70% in the process.

• Simple, Efficient Hiring: Hiring with Somewhere only takes four simple steps. Upon submission of the hiring form, our team of seasoned recruiters will start the search and present the top three candidates for consideration. Local Line hired a Filipino VA through a one-time fee and enjoyed a 6-month Perfect Hire Guarantee.

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“Our Somewhere experience was great. The speed of finding the candidates has been great. Helps us hire quick when we need it.”
- Cole Jones, CEO

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Don’t let hiring challenges hold you back

According to Cole, working with Somewhere gave Local Line a competitive advantage through “affordable talent with a good work ethic & attitude”.

Like Local Line, you can hire Filipino VAs, hire remote executive assistants, or even hire Latin American remote contractors for roles such as customer service, operations, and sales. Somewhere can help you find remote talent in Latin America, South Africa and the Philippines to meet your business needs.

Partner with Somewhere today and experience a simpler, more efficient way to hire.

Start hiring here. 

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