How a Business Automation Solution Hired a Remote Support Team Associate for $1,350/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.

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What does this client’s business do? 

It’s a platform with tools and functionalities designed to save time and money and grow businesses. Their app is made to simplify and streamline operations, admin, sales, finance, and reports for analysis. 

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Who was hired, and what was their role? 

The client needed a Support Team Associate to enhance client support efforts. At Somewhere, we recommended they hire from the Philippines, and Ramon was selected for the role.

As a Support Team Associate, Ramon handles:

• Providing timely and professional support to software users through email, chat, phone, and ticketing systems.
• Diagnosing and troubleshooting technical issues, guiding users through resolutions, and ensuring customer satisfaction.
• Developing a deep understanding of software products to assist users effectively.
• Updating user guides, FAQs, and knowledge-based articles to empower users to resolve common issues independently.
• Collaborating with other teams to improve service and support quality.

Whether you need to hire Filipino VAs or hire Latin American remote workers, professionals like Ramon bring valuable expertise and dedication to their roles.

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What is the salary of the individual they hired?

Ramon works full-time in the client time zone for $1,350 per month.

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What was the candidate’s background before being hired?

Ramon had seven years of experience in customer support before joining the team. His previous roles included assisting customers with content management, Shopify and WordPress maintenance, and calendar organization. He gained this expertise as a tech support representative for insurance and IT organizations.

Ramon’s skills and credentials made him the ideal choice for the role, showcasing the advantages of choosing to hire from Latin America, South Africa or hire Filipino EAs to meet your business needs.

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Need to hire someone like this too?

When you need to hire from the Philippines or hire from Latin America, Somewhere can help.

We’re a remote recruitment agency dedicated to helping small businesses hire top overseas talent for 80% less than U.S. equivalents. Whether you’re looking to hire Filipino VAs, hire Latin American remote employees, or hire South African remote contractors, we connect you with skilled professionals for roles in customer support, virtual assistance, operations, project management, and beyond.

Download our salary guide below or reach out to us to get started with a hiring project here.

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