How a Classic Action Law Firm Hired a Remote Call Center Manager for $2,500/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

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What does this client’s business do?

The client is a classic action law firm covering mass torts, personal injury, protection, and spam text/ voicemail violations. With an untarnished reputation in their industry, other law firms also reach out to them to settle classic action cases. The firm also sets the standard for innovation and technology, resulting in higher customer satisfaction.

Who was hired, and what was their role?

As their client base grew, the firm needed a Call Center Manager to oversee their call center staff and ensure optimal effectiveness and performance. Somewhere helped them hire from the Philippines, recommending Rose for the role.

Rose now works as the Call Center Manager and is responsible for:

• Onboarding and training new call center agents
• Coaching call center staff to maximize results
• Evaluating agents’ effectiveness and performance
• Overseeing the nurturing of warm leads

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What is the salary of the individual they hired?

Rose now works full-time in the client time zone for $2,500 per month.

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What was the candidate’s background before being hired?

A seasoned professional with more than a decade of managerial experience, Rose was the best candidate to hire. She was a Senior Operations Manager and a Call Center Manager for various BPOs that served local and international clients. She managed different support modes in these roles, including voice, email, and chat. Rose also monitored day-to-day operations and executed innovative processes for the productivity and profitability of the companies she worked for. 

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Need to hire someone like this too?

When your business needs to hire from the Philippines or hire from Latin America, Somewhere can help you connect with top-tier overseas professionals. Whether you’re looking to hire Filipino VAs, hire Filipino EAs, or hire Latin American remote workers, we’ve got you covered.

Our remote recruitment agency specializes in helping businesses find exceptional talent, including South African and Latin American remote employees for roles such as customer support, virtual assistants, operations, project management, creatives, development, accounting, and more. We make it possible to hire top talent for up to 80% less than U.S.-based equivalents.

Download our salary guide below or reach out to us to get started with a hiring project here.

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