How an Investment Research Firm Hired a Customer Support Representative for $1,400/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

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What does this client’s business do?

The investment industry can be quite complicated, and our client is dedicated to educating investors to become smarter and overall better investors. Founded by a well-renowned professional investor, this research firm provides investment guidance, market intelligence, and other relevant data their subscribers can trust.

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Who was hired and what was their role?

At Somewhere, we helped them hire Mariel.

Mariel is now their new Customer Support Representative who’s in charge of the following:

• Taking phone calls and dealing with potential, existing, and former subscriber inquiries
• Updating subscriber credit card information, emails, and contact details in software systems. 
• Calling subscribers with payments on hold or failed orders

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What is the salary of the individual they hired?

Mariel now works full-time in the client time zone for $1,400 per month.

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What was the candidate’s background before being hired?

With twelve years of experience in customer service, Mariel is considered a seasoned professional in her field. She was a Senior Customer Service Specialist for various U.S retail companies and was a Social Media Support Representative for one year. Mariel also has certifications in digital marketing, SEO, and social media, making her a flexible and qualified candidate for the position. She is well-versed in Google Suite, Slack, Trello, Hubstaff, Zendesk, and other similar productivity apps needed for the job. 

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Need to hire someone like this too?

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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