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How Live Chat Agents Strengthen Customer Experience and Boost Growth

Live chat agents play a critical operational role. They’re not only resolving issues but also preserving momentum, surfacing product gaps early, and strengthening customer trust in real time. When companies hire skilled agents and structure the function well, live chat becomes a growth lever that protects revenue and elevates the overall customer experience.

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Kristine Taton

December 5, 2025

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5 min read

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