Hire offshore customer support representatives from the Philippines, Latin America and South Africa to manage live chat, phone, email and ticket support at up to 68% less.
What's possible
Somewhere’s expert recruiters source, vet, and match businesses with top offshore customer support representatives. These professionals handle inbound and outbound support, resolve tickets, and provide product guidance, freeing your in-house teams to focus on high-value tasks while reducing payroll costs.
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Scale Support. Improve Satisfaction. Save Costs.
$2,400 - $3,200/month
Average USÂ Salary
$9,00/month
Average Philippine Salary
Potential Philippines Savings
🇵🇠Philippines
$1,100/month
Average Latin America Salary
Potential Latin America Savings
🇧🇷🇦🇷🇨🇴 LatAm
$1,200/month
Average South Africa Salary
Potential South Africa Savings
South Africa
*Actual salary may vary
Customer Support Rep
Top Regions for Hiring Offshore Customer Support Representatives and Why
Philippines
- Recognized globally for customer support excellence.
- Clear, neutral English accents and strong communication.
- Skilled with Zendesk, Freshdesk, Salesforce, and other platforms.
- Ideal for inbound and omnichannel customer service roles.
Latin America
- English/Spanish bilingual talent for dual-market coverage.
- U.S.-aligned work hours for same-day responses.
- Strong service culture with North American customers.
- Trusted by e-commerce and SaaS companies.
South Africa
- Experienced English-speaking agents with call center backgrounds.
- Skilled in finance, telecom, and healthcare support.
- Effective with complex inquiries and hybrid support roles.
- Cultural alignment with the U.S..
Customer Support Rep
From Struggling to Efficient: The Daily Challenges Customer Support Teams Face
Even experienced customer support teams face bottlenecks every day. These challenges are real moments of lost opportunities, inefficiencies, and customer dissatisfaction:
- High Costs with Large In-House Teams: Staffing locally is expensive, limiting your ability to scale efficiently and adding strain to payroll budgets.
- Coverage Gaps and Burnout: Maintaining 24/7 support without enough staff overloads employees, increases errors, and reduces quality of service.
- Slow Response Times: Delays in answering calls, chats, and emails frustrate customers, hurt CSAT and NPS scores, and can drive customers away.
- Overloaded Staff Handling Escalations: Support teams often juggle multiple tickets and escalations at once, reducing attention to each customer and increasing stress.
- High Turnover in Frontline Roles: Frequent rehiring disrupts team continuity, increases recruitment costs, and prevents institutional knowledge from building.
- Language Barriers with Global Customers: Customers may struggle to communicate with teams that lack multilingual support, limiting reach and satisfaction.
- Local Staff Overloaded with Repetitive Support Tasks: Your in-house team spends too much time answering routine inquiries, processing orders, or managing tickets. This prevents them from focusing on strategic initiatives like upselling, retention efforts, and high-value customer interactions.
- Customer Satisfaction Suffering from Slow or Inconsistent Support: Customers experience long response times, delayed issue resolution, or inconsistent support quality. This lowers CSAT and NPS scores and can erode loyalty and trust in your brand.
How Hiring Offshore Customer Service Representatives Can Help Solve These Problems
A skilled offshore CSR becomes a dedicated extension of your customer service team, improving efficiency, response times, and overall customer satisfaction. Here is how:
- Reduce Staffing Costs Without Sacrificing Coverage: Your offshore CSR allows you to deliver high-quality support at a fraction of U.S. hiring costs while scaling your team efficiently.
- Provide 24/7 Coverage Without Burnout: Your remote customer support representative manages calls, chats, emails, and ticketing across multiple time zones, reducing pressure on your in-house team.
- Respond Quickly to Every Inquiry: Offshore CSRs ensure fast responses to calls, chats, and emails, so no customer waits too long for help.
- Handle Escalations and Ticket Management Efficiently: Your offshore customer support representatives triage, resolve, and escalate issues with accuracy, keeping service consistent and reliable.
- Maintain Consistency Despite Turnover: Your dedicated offshore CSRs provide stability and continuity, reducing the disruption and cost caused by high turnover.
- Offer Multilingual Support: With English and Spanish capabilities, offshore CSRs can communicate clearly with diverse customers, expanding reach and satisfaction.
- Free Up Local Staff for Strategic Tasks: By handling repetitive support work, offshore CSRs allow your in-house team to focus on upselling, retention, and complex customer inquiries.
- Improve Overall Customer Satisfaction: Faster response times, accurate resolution, and consistent support lead to higher CSAT and NPS scores, building loyalty and trust.
Why Partner with Somewhere to Hire Offshore Customer Support Representatives
- Expert Talent Sourcing: Our expert team of recruiters identifies, vets, and shortlists only the most qualified candidates aligned with your business needs and service goals.
- Transparent Pricing: No hidden fees. Pay a clear, predictable service fee.
- Six-Month Perfect Hire Guarantee: If your hire is not the right fit within six months, we replace them at no cost.
- Full Hiring Support: From defining the role and writing the perfect job description to onboarding new team members, our recruiters guide you at every step of the hiring process.
- Global Access: Our expert recruiters connect you with proven talent across the Philippines, Latin America, and South Africa.
- Strategic Scalability: Scale quickly from a single agent to a full 24/7 support team across multiple regions.
- Faster Time to Hire: Our streamlined sourcing and vetting process delivers top candidates in days, not weeks.
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Customer Support Rep
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