Customer Support Rep
Provides customer assistance as well as product or service information
What's possible
We’ve helped thousands of clients hire amazing staff in the Philippines and LatAm.
$1625 - $3,125/month
Average US Salary
$1,000/month
Average Philippine Salary
Potential Philippines Savings
🇵🇭 Philippines
$1,000/month
Average LatAm Salary
Potential LatAm Savings
🇧🇷🇦🇷🇨🇴 LatAm
*Actual salary may vary
Job Description
Customer Support Rep Job Description
We’ve helped thousands of clients hire amazing staff in the Philippines, South Africa and LatAm.
Tasks:
- Engage in professional and friendly communications with customers via call/email/chat
- Actively listen to customer needs and inquiries to determine appropriate service actions
- Assist colleagues and other employees with administrative duties
- Refer any customer questions regarding products or services to the appropriate person
- Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers
- Use various software applications such as spreadsheets, field and work management, CRM, and scheduling software to enter, edit, and/or format data and/or reports
Qualifications:
- Prior experience with the customer service
- Excellent oral & written communication skills (English language)
- Excellent customer relationship skills
- Excellent organization skills
- Ability to multi-task
- Ability to work in a team environment and take direction from management and supervisors
- Computer or data entry skills
- Proficient in Microsoft Tools and Google Suite
- Has great attention to detail
- Ability to meet deadlines
- Requires minimal supervision
Customer Support Rep
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