Client Specialist

Tasks:

• Gather information on assigned clients (e.g. company size, needs, and pricing plans)
• Contact clients to understand their requirements and work on a sales plan
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Coordinate with Account Executives and Account Managers to create customized sales plans for key clients
• Promote new products/services to existing customers
  

Qualifications:

• Proven work experience as a Client Success Specialist or relevant sales role
• Experience with CRM software (e.g. Salesforce)
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• High degree of professionalism
• Good time management skills with a problem-solving attitude

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