Access reliable, expert phone support agents for up to 75% less. Hire pre-vetted remote agents from the Philippines, Latin America, and South Africa to reduce costs and deliver exceptional customer support.
What's possible
Somewhere connects businesses with elite, pre-vetted phone support agents from the Philippines, South Africa, and Latin America, enabling them to lower staffing costs, provide 24/7 coverage, and deliver reliable, personable customer service.
Reliable Service Builds Loyalty. Lead Smart. Scale Support.
$3,000 - $3,800/month
Average US Salary
$850/month
Average Philippine Salary
Potential Philippines Savings
🇵🇭 Philippines
$1,050/month
Average Latin America Salary
Potential Latin America Savings
🇧🇷🇦🇷🇨🇴 LatAm
$1200/month
Average South Africa Salary
Potential South Africa Savings
South Africa
*Actual salary may vary
Phone Support Agent
Top Countries for Hiring Phone Support Agents and Why
Philippines
- The global leader in phone-based customer service.
- Clear English pronunciation and neutral accents.
- Skilled in inbound/outbound call handling.
- Familiar with call management tools (RingCentral, Five9, Zendesk Voice).
- Ideal for companies needing high-volume, cost-effective service.
Latin America
- Perfect for real-time collaboration and diverse markets.
- Overlapping time zones with North America (EST to PST) for real-time coverage.
- Skilled communicators with high bilingual language proficiency in English and Spanish or Portuguese.
- Great fit for e-commerce and SaaS businesses.
- Best fit for leaders who need bilingual support and close time-zone alignment.
South Africa
- Emerging hub for professional phone support.
- Excellent fluency in written/spoken English with a neutral accent.
- Experienced in finance, telecom, and healthcare call centers.
- Time zone overlap with U.S. mornings for smooth collaboration.
- Well-suited for high-volume or enterprise-level operations and handling sensitive inquiries.
Phone Support Agent
The Daily Challenges: Customer Support Headaches
Running a successful phone support operation often means juggling costs and customer expectations. Common pain points include:
- Long Wait Times & Understaffing: Customers face frustratingly long queues, leading to high abandoned call rates and poor customer experience that damages brand reputation before the service interaction even begins.
- Overwhelmed Local Team & Burnout: Your in-house staff is burdened by routine, repetitive tasks (like basic order processing), causing high stress, reduced quality of service, and elevated staff burnout risk.
- Inconsistent Service Quality & Unpredictable Performance: Your current team's service quality fluctuates widely, with little control over core metrics like first call resolution (FCR) and high average handle time (AHT) variability, making it impossible to forecast costs or guarantee a high-level customer satisfaction (CSAT) experience.
- Limited Language Capability & Market Reach: Struggling to source affordable local bilingual talent (e.g., English/Spanish) prevents you from serving multilingual customers and limits potential market expansion.
- Complex Customer Issues (Lack of Triage): Unfiltered, complex, or sensitive inquiries frequently land on the desks of high-level staff, distracting them from strategic duties and slowing down overall resolution time.
How Hiring an Offshore Phone Support Agent Can Help Solve These Challenges
Here is how hiring an offshore phone support agent directly solves each coordinated challenge and delivers strategic value that helps you boost sales:
- Immediate Increase in Capacity and Trust: Answer inbound calls quickly and courteously. Your team capacity expands instantly, ensuring all customer interactions are handled with professionalism, which eliminates frustrating hold times and boosts CSAT scores and customer loyalty.
- Strategic Delegation and Improved Team Morale: Agents take ownership of high-volume routine tasks (orders, troubleshooting), which helps reduce burnout for your expensive in-house team.
- Guaranteed Performance and Quality Control: Meet strict call center KPIs (AHT, FCR, CSAT). Agent’ss performance is measured based on core metrics, which helps ensure quality control and dedicated, high-performance service delivery, even during peak times.
- Multilingual Access and Market Expansion: Deliver bilingual phone support (English/Spanish). Access native-level bilingual professionals, allowing your business to instantly access new markets without the high cost of local specialized talent.
- Smart Call Routing and Preserved Team Focus: Route calls efficiently and handle escalations. The live agent acts as a professional gatekeeper and triage expert, which streamlines operations by ensuring complex issues reach the right specialist quickly, protecting your high-level staff's focus.
Why Choose Somewhere as Your Talent Partner to Hire a Phone Support Agent
- Expert Talent Sourcing: We provide access to experienced offshore phone professionals who thrive in high-volume, customer-facing environments.
- Transparent Pricing: Clear costs, no hidden fees, no surprises.
- Six-Month Perfect Hire Guarantee: If the hire is not the right fit within the first six months, we replace them, at no additional cost.
- Full Hiring Support: From defining the role and crafting the job description to guiding you through interviews, hiring, and onboarding, Somewhere’s expert recruitment teams will guide and support you every step of the hiring process.
- Global Access: The Philippines, Latin America, South Africa, and beyond. Somewhere connects businesses with quality, vetted phone support talent to meet their hiring needs and culture fit.
- Strategic Scalability: Somewhere have successfully placed phone support agents across diverse industries, supporting teams of all sizes and structures.
- Faster Time to Hire: Our streamlined sourcing and vetting process delivers highly qualified candidates within days, not weeks. (Timeframe depending on the complexity of the role).
How to Hire Your Next Offshore Phone Support Agent with Somewhere
We make building the right support team easy, fast, and stress free:
- Share Your Needs: Share your support requirements (hours, languages, call volumes).
- Thorough Candidate Screening and Vetting: Somewhere’s expert team of recruiters searches, identifies, and rigorously screens and vets skilled offshore phone support agents.
- Curated Candidate List: Your dedicated recruiter, will provide a refined selection of professionals who closely match your specific needs and project goals.
- Evaluate Your Options: Review the strongest candidates we’ve identified, each chosen to meet your criteria, to interview.
- Hire and Onboard: Select the best candidate from candidates you interviewed and to hire and onboard.
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Phone Support Agent
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