Roles

Phone Support Agent

Provides customer support over the phone

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What's possible

Hire Phone Support Agents for up to 81% less

We’ve helped thousands of clients hire amazing staff in the Philippines and LatAm.

$2591 - $4,091/month
Average US Salary
$800/month
Average Philippine Salary

Potential Philippines Savings
🇵🇭 Philippines
$1,100/month
Average LatAm Salary

Potential LatAm Savings
🇧🇷🇦🇷🇨🇴 LatAm

Savings by hiring a Phone Support Agent in The Philippines and Latin America

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Zero Risk: You pay nothing if you don't hire.
*Actual salary may vary
Job Description

Phone Support Agent Job Description

We’ve helped thousands of clients hire amazing staff in the Philippines, South Africa and LatAm.

Tasks:
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers


Qualifications:
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Phone Support Agent

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