Phone Support Agent
Provides customer support over the phone
What's possible
We’ve helped thousands of clients hire amazing staff in the Philippines and LatAm.
$2591 - $4,091/month
Average US Salary
$800/month
Average Philippine Salary
Potential Philippines Savings
🇵🇭 Philippines
$1,100/month
Average LatAm Salary
Potential LatAm Savings
🇧🇷🇦🇷🇨🇴 LatAm
*Actual salary may vary
Job Description
Phone Support Agent Job Description
We’ve helped thousands of clients hire amazing staff in the Philippines, South Africa and LatAm.
Tasks:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Qualifications:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
Phone Support Agent
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