About me:
I have a background in customer service with about 2 years experience. I've just recently completed a virtual assistant course with ALX Africa, where I managed an average of 96% throughout. I efficiently managed customer communications across multiple channels, including emails, chat, and phone, while maintaining a 95% customer satisfaction rate. Have a solid foundation in data entry and documentation, having worked extensively with CRM systems to manage customer records and troubleshoot issues.
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*The offer of a free month is only valid with our on-demand talent program if you sign a 6 month contract. If you elect to go with the direct hire method, talk to our team about available offers for workshop attendees.
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