Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
What does this client’s business do?
The client provides large format printing services including vinyl banners, pop-up and roll-up banners, advertising flags, and pretty much any collateral a business needs for promotions.
Who was hired and what was their role?
Due to increasing demand for their services, the client needed to expand their customer support team. At Somewhere, we helped them hire remote customer support agents and found Frencheska to be the perfect fit.
Now working as their new Customer Support Representative, Frencheska handles:
- Assisting all customers through phone calls and online chats
- Processing and completing design job orders
- Checking files and preparing them for printing
- Performing simple edits when necessary
What is the salary of the individual they hired?
Frencheska now works full-time in the client time zone for $1,250 per month.
What was the candidate’s background before being hired?
Before hiring with Somewhere, Frencheska has had almost four years of experience in the BPO industry as a Customer Service Representative and Technical Service Representative. She handled product sales and technical troubleshooting for different accounts. She's not new to dealing with different customers and even assisted them with refunds, billing, and tracking. Francheska’s proven work ethic made the client choose her for the position.
Need to hire someone like this too?
If you're looking to hire remote sales CSRs or hire remote customer support agents to strengthen your team, we’ve got you covered.
Somewhere is a remote recruitment agency that helps small businesses hire top overseas talent for 80% less than U.S. equivalents. We help companies find skilled professionals in roles like customer support, virtual assistants, operations, project management, creative services, development, accounting, and more!
Download our salary guide below or reach out to us to get started with a hiring project here.
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