Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.
What does this client’s business do?
Our client is a climbing gym and indoor fitness facility that gives its members access to a supportive community of enthusiastic climbers who will journey with them towards overall wellness.
Who was hired and what was their role?
They needed an additional Customer Support Representative, and Somewhere helped them hire a remote customer support agent—Gina.
Gina’s responsibilities as their Customer Support Representative include:
- Answering customer questions and membership concerns via email
- Navigating through the customer service software and sending updates to customers/members
What is the salary of the individual they hired?
Gina now works full-time in the client time zone for $1,000 per month.
What was the candidate’s background before being hired?
Gina has over ten years of experience in customer service, excelling in quality audits, escalated cases, and team management. She is skilled in handling customer inquiries via phone and email, ensuring a smooth and efficient support experience. With her problem-solving skills and customer-first approach, Gina was the ideal candidate to hire as a remote sales CSR for the role.
Need to hire someone like this too?
If you need to hire remote sales CSRs or hire remote customer support agents, Somewhere can help. We specialize in finding top overseas talent at 80% less than U.S. equivalents.
Whether you’re looking for a skilled sales-focused CSR or a dedicated customer support agent, we can connect you with the right professionals for your team. Download our salary guide below or reach out to us to get started with your hiring project today!
Download our salary guide below or reach out to us to get started with a hiring project here.
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