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How a Luggage Shipping Company Hired a Customer Support Representative for $800/ month

Learn how our clients utilize Somewhere to hire top overseas talent.
In this post you will learn how to solve your recruiting challenges with remote hiring.
Success Stories is a regular series all about the talent our clients hire via Somewhere and how much they cost. New here? Somewhere is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

The client is a door-to-door luggage shipping company serving thousands of customers worldwide. They serve migrants, ex-pats, holidaymakers, and everyone who wants to transport their luggage safely. 

Who was hired and what was their role?

They needed a Customer Support Representative to help them assist customers with any problems or questions they may have. Upon reviewing profiles of qualified candidates, Somewhere deemed Chie fit for the role.

Chie does the following as the new Customer Support Representative:

  • Takes queries via email and live chat 
  • Manages online orders via a custom-built website admin chat 
  • Prepares customs documents, if needed
  • Manages and reports any IT problems 

What is the salary of the individual they hired?

Chie now works full-time in the client time zone for $800 per month.

What was the candidate’s background before being hired?

Before hiring thru Somewhere, Chie had fifteen years of relevant experience as a Customer Service Representative. Her main tasks included sending emails and proposals to vendors, promoting products, answering voice and non-voice inquiries, processing orders, and updating the web pages. Chie is also familiar with social media and content marketing. 

Need to hire someone like this too?

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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