Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
What does this client’s business do?
Our client is a travel agency, but not your typical one. They focus on getting you closer to nature by booking rental houses and cabins surrounded by forests and greenery, where you can have a different level of relaxation and liberation.
Who was hired and what was their role?
Being in the travel and hospitality industry, our client aims to deliver excellent customer service consistently. They were looking for a Customer Engagement Specialist who can communicate with their customers with the utmost professionalism.
Somewhere assisted them in hiring Abi. Now their new Customer Engagement Specialist, she does the following tasks:
- Communicating with customers on online platforms
- Managing customer requests in the cabins
- Processing customer orders
- Monitoring inventories
- Proactively improving customer experiences
What is the salary of the individual they hired?
Abi now works full-time in the client time zone for $1,000 per month.
What was the candidate’s background before being hired?
Abi is not new to customer service, as she has been in a customer support role for seven years. Her responsibilities included responding to customer concerns online and tracking inventories. She is also knowledgeable in customer service software such as G Suite and Zendesk. Abi’s previous supervisor described her as reliable, very customer-oriented, and a problem solver.
Need to hire someone like this too?
When you need to hire an efficient Customer Engagement Specialist to support your business, reach out to us at Somewhere.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
Download our salary guide below or reach out to us to get started with a hiring project here.
